Our usual lead time to complete a bespoke framing request is approximately 3-4 weeks, although this does vary by time of year. We will let you know during the initial consultation if we are running a longer lead time. Sometimes, we can accommodate more urgent requests - this is usually when you choose from the materials we already have in stock and/or are happy to pay an additional fee to enable us to order stock using expedited delivery. Some complex framing jobs may take longer than the typical lead time. However, we will of course discuss this with you if it applies.

We will quote for the work requested during the initial consultation. If you are in a rush, or if there are multiple pieces of work to be framed, then we will email or call you with the quote within a day or two. We will either email you an invoice once the work is completed or provide you with a printed copy for your records when you collect.

Payment can be made using online banking or Paypal at any time before collection, or by credit/debit card collecting. Please note, we cannot accept American Express.

Yes, we have space for 2 cars directly outside the workshop - this is enormously helpful when bringing in or collecting large or valuable pieces for framing. There is also ample space for cars along the lane.

When choosing a bespoke frame, the cost reflects the choice, workmanship and attention to detail that comes as part of the package. Handmade frames correctly preserve the item, will last a lifetime and allow you to choose exactly the right styles, colours and textures to truly enhance your treasured things. So, yes, the costs are higher than buying a ready made frame, but the benefits are very clear. However, do bear in mind that there are a range of frames in a range of prices on offer at Orchard House Framing. Some items are perfectly suited to a ready made, off the shelf product, and you are, of course, under no obligation to accept our quote.